Tenant Satisfaction Survey 2025
EPIC have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a Tenant Satisfaction Survey with their tenants.
Ensuring that our services meet the needs of everyone
At EPIC we aim to ensure that our services meet the needs of all current and future tenants and one area that helps us to deliver on this is understanding the diversity of our tenants and other members of the household.
Stop Social Housing Stigma Campaign
In June this year, we launched ‘EPIC Connection’, a programme of staff development which is about positive communication and behaviours that is more than just a transaction between each other, tenants and stakeholders.
EPIC awarded top C1 grading from the Regulator of Social Housing
EPIC is delighted to announce we have been awarded the highest grading from the Regulator of Social Housing (RSH) in recognition of the homes and services we provide for our tenants.
Community Voice Event in Meir – 16 August
EPIC’s next Community Voice event is set to take place on Saturday 16 August, between 10am and 12pm, at the Normacot Grange Community Centre, Burgundy Grove, ST3 7GW.
EPIC presents Alice Charity with a cheque for £1000 following fundraising efforts
We were delighted to present a cheque for £1,000 to Heather Sheldon, CEO Alice Charity as part of our quarterly staff away day on 19 June. Alice Charity was selected by our colleagues as our chosen fundraising charity for 2024-25.
Housing Repair Scams
We have been notified about housing repair scams, also known as “claim farming.”
In these scams, individuals or companies pressure tenants into making legal disrepair claims against their landlords, often using misleading promises, hidden fees, and aggressive tactics like cold calling, leaflets, or social media ads.
Allocations Policy Consultation – NOW CLOSED
EPIC currently allocates homes based on who has been on our waiting list for the longest time, without considering individual circumstances and the urgency of finding a home. This means that some applicants with a more urgent and pressing need of a home are waiting whilst others who may be adequately housed have been allocated a new home.
Storage of combustible items
One crucial aspect of home safety is ensuring that combustible items are stored properly and away from your living spaces. Combustible materials can create significant fire hazards and understanding how to manage them can prevent fires from occurring.
EPIC becomes an accredited partner of ‘Stop Loan Sharks’
EPIC is delighted to announce that we are now an official accredited partner of the England Illegal Money Lending Team (IMLT) known as ‘Stop Loan Sharks’. The IMLT is a national organisation, dedicated to investigating and prosecuting loan sharks and supporting borrowers.