Tenant Newsletter – February 2026
The latest issue of our tenant newsletter is now ready to view! Here are just some of the things you will find in issue 20: The EPIC Connection Rent and Service Charge updates Tenant Portal and New website New Tenant Group Meet Mouldy! News from the Local Community…and much more! If you have any thoughts […]
Tenants Come Together for EPIC’s Community Voice Event
We were delighted to welcome eight tenants to our Community Voice session on Saturday. After agreeing our shared expectations of how this session and further sessions should run, we shared updates on the Pride in Place initiative taking place across Bentilee and Ubberley, along with details of an upcoming apprenticeship event that EPIC is sponsoring. […]
Updates to the Renters’ Rights Act
The Renters’ Rights Act 2025 received Royal Assent on 27 October 2025, meaning that the changes proposed by the Act are now law. The changes will be introduced gradually so you will not see any immediate changes. Most of the changes within the Renters’ Rights Act will affect private tenants. However, the Renters’ Rights Act […]
Festive Fundraising Success at The Discovery Academy Winter Fayre
On Saturday 6 December, the EPIC team proudly attended The Discovery Academy Winter Fayre with our annual tombola. Thanks to the incredible generosity of our staff and contractors, we had a record number of prizes to give away! The tables were overflowing with goodies including games, toys, sweet treats and toiletries, and there was a […]
Tenant Newsletter – November 2025
The latest issue of our tenant newsletter is now ready to view! Here are just some of the things you will find in issue 19: Celebrating 100 Years of Social Housing Halloween Half-term highlights The EPIC Connection Our National Literacy Trust Partnership Christmas Closure details …and much more! If you have any thoughts or feedback […]
EPIC’s latest Community Voice event held on Wednesday 12 November in Meir
We held our latest Community Voice event last Wednesday 12 November between 6:30pm and 8:30pm, at Normacot Grange Community Centre in Meir. We had our best turnout yet, with 14 tenants joining us to hear about the government’s ‘Strengthening Communities’ project in Stoke-on-Trent and actions we’ll be taking following the results of our latest Tenant […]
Stoke-on-Trent marks 100 years of social housing with powerful commemorative film
Stoke-on-Trent has launched a new film to mark 100 years of social housing in the city. The film forms part of the city’s Centenary celebrations and reflects on the story of social housing over the last century – while also looking to the future as Stoke-on-Trent enters its next 100 years. Social housing in Stoke-on-Trent […]
EPIC’s 2025 Tenant Satisfaction Survey Results
Thank you to all tenants who took part in our Tenant Satisfaction Survey earlier this year. The survey, independently carried out by Acuity Research, asked for your views on your home and the services we provide. We’re pleased to report that overall satisfaction has increased to 83%, up from 81% in 2024. Other highlights include: […]
EPIC announces the appointment of 3 new Board members
Jemma Richards, Chris Elliott and Danny Wyer will be joining the EPIC Board of Trustees from 1st April 2026, bringing with them a wealth of experience in social housing, both personal and professional. We’re really excited for them to join us, bringing fresh perspectives and new ideas that’ll help us improve how we provide services to […]
Halloween Half-Term Fun at EPIC!
Halloween week was a spooktacular success at EPIC! Across Bentilee and Meir, we pulled out all the stops to bring festive fun to tenants and the wider community. In Bentilee, our reception was transformed with Halloween decorations, and we gave away free pumpkins throughout the week. On Halloween itself, we offered spooky storytelling sessions and handed out free sweets and […]