You Said - We Did
We value feedback from our tenants and we are keen to use this to change our services to better suit your needs.
This shows some of the changes we’ve made at EPIC, either as a result of surveys, complaints, or simply things our tenants have told us at check-ins.
You were unhappy that our reception was open on Tuesday and Thursdays, between 9am and 2.30pm, and that phones were only open between 9.30am and 2.30pm Monday to Friday.
We have extended our phone and reception opening hours to Monday to Friday, 9am to 4pm.
You said that communal areas in our blocks of 6 flats looked tired, dated and are not cleaned often enough.
We surveyed all of our tenants in 6-blocks to ask about their colour choice for the communal areas, and have begun a programme to update all of these blocks. We have also employed a new member of staff to carry out regular cleans to the communal areas. We have also started a programme of Estate Walks so that tenants can join us around the estate to point out what they are unhappy with.
You were unhappy with the lack of choice of uPVC front doors on offer when your door was due for replacement.
We changed the spec of doors on offer to provide more choice to tenants.
You said that you would like us to introduce an online portal to help manage your tenancy.
We are working to introduce an online Tenant Portal (Your Account) so that tenants can view rent balances, and make payments.