Our News
Read about everything that’s been going on at EPIC recently, from events and policy consultations to announcements and business updates.
Tenant Newsletter - February 2026
The latest issue of our tenant newsletter is now ready to view! Here are just some of the things you…
Tenants Come Together for EPIC’s Community Voice Event
We were delighted to welcome eight tenants to our Community Voice session on Saturday. After agreeing our shared expectations of…
Updates to the Renters’ Rights Act
The Renters’ Rights Act 2025 received Royal Assent on 27 October 2025, meaning that the changes proposed by the Act…
Festive Fundraising Success at The Discovery Academy Winter Fayre
On Saturday 6 December, the EPIC team proudly attended The Discovery Academy Winter Fayre with our annual tombola. Thanks to…
Tenant Newsletter – November 2025
The latest issue of our tenant newsletter is now ready to view! Here are just some of the things you…
EPIC’s latest Community Voice event held on Wednesday 12 November in Meir
We held our latest Community Voice event last Wednesday 12 November between 6:30pm and 8:30pm, at Normacot Grange Community Centre…
Stoke-on-Trent marks 100 years of social housing with powerful commemorative film
Stoke-on-Trent has launched a new film to mark 100 years of social housing in the city. The film forms part…
EPIC’s 2025 Tenant Satisfaction Survey Results
Thank you to all tenants who took part in our Tenant Satisfaction Survey earlier this year. The survey, independently carried…
EPIC announces the appointment of 3 new Board members
Jemma Richards, Chris Elliott and Danny Wyer will be joining the EPIC Board of Trustees from 1st April 2026, bringing with…
Halloween Half-Term Fun at EPIC!
Halloween week was a spooktacular success at EPIC! Across Bentilee and Meir, we pulled out all the stops to bring festive fun to…
Thrive at Five data shows signs of improvement in early years outcomes in Abbey Hulton and Bentilee
We were delighted to hear from Thrive at Five that new data is showing encouraging signs of improvement in early…
EPIC Supports Literacy in Stoke-on-Trent Through National Literacy Trust Partnership
As part of our ongoing commitment to making a positive impact in the communities we serve, EPIC is now working…
Support During the Cost-of-Living Crisis
We understand that the rising cost of living is affecting many tenants, especially as colder weather approaches. Following feedback from…
Damp & Mould Action and Awareness Week 2025
This week, we’re proud to support the national campaign to tackle the serious issue of damp and mould in homes.…
Understanding Clare’s Law – Empowering People to Stay Safe from Domestic Abuse
Clare’s Law, officially known as the Domestic Violence Disclosure Scheme (DVDS), was introduced in 2014 following the tragic murder of Clare…
Tenants' Annual Report 2024-25
EPIC Housing’s Tenants’ Annual Report 2024-25 is now available to view. A message from CEO, Tracey Johnson: “It’s been another…
New Allocations Policy to take effect from April 2026
Following a thorough consultation period, our Board have approved a new Allocations Policy which will come into effect in April…
Illegal money lending – We will help you make the call
We’re proud to announce that we are now an official Stop Loan Sharks access point, following our partnership with the…
Tenant Newsletter – August 2025
The latest issue of our tenant newsletter is now ready to view! Here are just some of the things you…
Allocations Policy Consultation - Consultation Closed and Next Steps
EPIC currently allocates homes based on who has been on our waiting list for the longest time, without considering individual…
Tenant Satisfaction Survey 2025
EPIC have commissioned Acuity, a market research company who specialise in the social housing sector, to carry out a Tenant Satisfaction…
Ensuring that our services meet the needs of everyone
At EPIC we aim to ensure that our services meet the needs of all current and future tenants and one…
Stop Social Housing Stigma Campaign
In June this year, we launched ‘EPIC Connection’, a programme of staff development which is about positive communication and behaviours…
EPIC awarded top C1 grading from the Regulator of Social Housing
EPIC is delighted to announce we have been awarded the highest grading from the Regulator of Social Housing (RSH) in…
Community Voice Event in Meir – 16 August
EPIC’s next Community Voice event is set to take place on Saturday 16 August, between 10am and 12pm, at the…
EPIC presents Alice Charity with a cheque for £1000 following fundraising efforts
We were delighted to present a cheque for £1,000 to Heather Sheldon, CEO Alice Charity as part of our quarterly…
Housing Repair Scams
We have been notified about housing repair scams, also known as “claim farming.” In these scams, individuals or companies pressure…
Allocations Policy Consultation - NOW CLOSED
EPIC currently allocates homes based on who has been on our waiting list for the longest time, without considering individual…
Storage of combustible items
One crucial aspect of home safety is ensuring that combustible items are stored properly and away from your living spaces.…
EPIC becomes an accredited partner of ‘Stop Loan Sharks’
EPIC is delighted to announce that we are now an official accredited partner of the England Illegal Money Lending Team…
Bentilee Volunteers Announced as EPIC's Charity of the Year
EPIC is delighted to announce that in collaboration with tenants and staff, Bentilee Volunteers has been chosen as our Charity…
EPIC’s third Community Voice meeting took place on 14 May in Bentilee
On Wednesday 14 May we held our third Community Voice at the Pavillion on Ubberley Road between 6:30pm and 8:30pm.
'Tenant Home Improvement Policy' Consultation Outcome
Following on from a 2 week consultation period on our Tenant Home Improvement Policy (previously referred to as ‘Customer Home…