Our Values, Vision, Mission & Strategic Objectives
How and why we do the things that we do.
Our Vision
“To empower our tenants with the resources and support they need to thrive, while also making a positive impact on the wider community.”
Our Values
Fairness
We treat people equitably, and make decisions based on facts not personal opinions.
Respect
We treat people with respect, and act with courtesy.
Understanding
We are empathetic, approachable and act professionally.
Integrity
We are honest, dependable and do what we say we will.
Teamwork
We work with our customers to ensure we deliver good services. We believe that using our combined strengths makes us a better organisation.
Excellence
We take pride in what we do and strive to improve services.
Our Mission
In order to deliver our vision, we will ensure that every home is safe and that the needs of our tenants are reflected in the services we provide. We will work closely with partners and agencies to enable people to access other services to live a full and good life; developing relationships that are transparent and responsive to the needs of our tenants.
…community, connecting, and collaboration
Our Strategic Objectives
Tenants
Work alongside our tenants, ensuring that their tenancy with EPIC is sustainable, supported and enjoyable.
Tenants’ Homes
Ensure that tenants’ homes are accessible, right size, safe, and well maintained, and there is clear and timely communication in place for replacing key components, e.g., kitchen, bathroom.
Communities
Make the most of our geography and place in the community for the benefit of all. This will be driven by having deep knowledge of every tenant, their community and other organisations in the area.
Information
Make the best use of technology available and be confident in the integrity of the data held to inform decision-making.
People
Develop our culture to enable a great employee experience and opportunities to fulfil everyone’s potential, for the benefit of the individual and our tenants.